FAQ

What material are your sculptures made of?

Most of the figures seen in my shop are made of cast polyurethane resin. Please read the item description for full details about materials used on a particular piece.

Do you make custom sculptures?

On occasion, I am open to custom private commissions. For more information about my policy and pricing, go to my commissions page.

What paints should I use to paint my blank PYO figure?

I recommend using acrylic paints.  My preferred brand is Cel Vinyl, but most any brand will work.  Spray primer can help the paint stick to the cast and spray varnish can help seal it in place and protect it.

Where are you located?  

My studio is based out of sunny Orlando, Florida.

What is the shop return/exchange policy?  

Products that arrive damaged can be exchanged for the same item only. Incorrect orders may be exchanged for the correct item(s). No other returns or exchanges are made.

Do you accept orders placed from outside the US?

Yes, I ship worldwide! Please be aware of any fees or taxes that your country's customs office may collect from you upon package delivery.  I also recommend keeping an eye on package tracking during transit and contact your local post office once the package arrives in your country.

Why is shipping so expensive?

I sadly have no control over the postage rates set in place by the USPS. I charge the exact cost of shipping plus a small packing charge to cover the cost of my boxes, bubble wrap, peanuts, and tape.

How long will it take to receive my order?

Ready-to-ship items are mailed within 2-3 business days of the order being placed. I do not ship on weekends or US holidays. Upon shipping, US orders normally arrive within 2 to 5 business days. International shipping delivery times can vary between 2 and 6 weeks depending on your country's customs offices.

If you ordered a custom or made-to-order figure, please see the individual listing for additional wait times. 

Can I see emilySculpts at any shows or conventions?

Yes! I do a few shows each year. Check out my events page on my website for all of the most recent additions.